Refund policy

At Shopzo, we aim to provide you with the right product in good condition. Please read our return and refund policy carefully.

1. Return Eligibility

Returns are accepted only in the following cases:

The product received is damaged.
The wrong product has been delivered.

No returns or refunds will be accepted for any other reason, including a change of mind or personal preference.

2. Report Within 48 Hours

You must report any damaged or incorrect product within 48 hours of delivery. Requests submitted after this period may not be accepted.

3. Mandatory Unboxing Video

To be eligible for a return or refund, you must provide a clear, continuous unboxing video showing:

The unopened package with its shipping label visible.
The package being opened.
The product received and the damage or incorrect item, if applicable.

Please ensure the video is recorded from the beginning of the unboxing without cuts or edits. Photos of the product and packaging may also be requested as supporting evidence.

4. Return & Refund Process

Contact our customer support within 48 hours of delivery and share your order details, unboxing video, and supporting photos. Our team will review the evidence and inform you of the next steps.

If your claim is approved, Shopzo will arrange an appropriate resolution, such as a replacement or refund, depending on the circumstances and product availability.

5. Non-Eligible Returns

Returns or refunds will not be accepted for:

Products that are not damaged or incorrect.
Requests made after 48 hours of delivery.
Claims without the required unboxing video, subject to applicable consumer rights.
Damage caused by misuse, mishandling, or improper use after delivery.