Shipping policy

Last Updated: October 25, 2026

At Shopzo, we aim to deliver your orders safely and as quickly as possible. Please read our shipping policy for information about order processing, delivery, and tracking.

1. Order Processing

Orders are processed after successful placement and verification, where required. Processing times may vary depending on product availability, order volume, and confirmation requirements.

2. Shipping and Delivery Time

Estimated delivery time is generally 5–7 business days after dispatch. Delivery may take longer for remote locations, during holidays, or due to courier delays and other unforeseen circumstances.

3. Shipping Charges

Applicable shipping charges, if any, will be displayed at checkout before you complete your order.

4. Order Tracking

Once your order has been dispatched, tracking details may be shared through SMS, WhatsApp, email, or other available communication channels. Tracking updates depend on the courier service.

5. Cash on Delivery (COD)

Cash on Delivery may be available for eligible orders and locations. Customers should provide a valid phone number and accurate delivery address and remain available to receive the shipment.

Order confirmation may be required before dispatch.

6. Incorrect Address or Failed Delivery

Customers are responsible for providing accurate shipping details. Incorrect addresses, unavailable recipients, or unsuccessful delivery attempts may result in delays or return-to-origin shipments.

Please contact Shopzo support promptly if you notice an error in your delivery information.

7. Damaged or Incorrect Products

If you receive a damaged product or the wrong item, contact Shopzo within 48 hours of delivery.

A clear, continuous unboxing video showing the shipping label, opening of the package, and received product is required to support your claim. Supporting photographs may also be requested.

Please refer to our Return and Refund Policy for eligibility and resolution details. Your statutory consumer rights remain unaffected.

8. Delayed or Lost Shipments

If your order is delayed or tracking has not updated, contact our customer support with your order number. We will make reasonable efforts to coordinate with the shipping provider and assist you.